New Delhi: With the growing penetration of banking facilities through online mode such as internet/online banking, mobile banking, phone banking, the possibilities of double-dealing and cheating have also escalated. All the scheduled commercial banks, financial services companies, float periodic guidelines and advisories to safeguard customers’ interest and to aware them with the latest trickery approaches used by the fraudsters.
State Bank of India (SBI), the largest bank in India, has warned the customers about fraudsters approaching the customers through WhatsApp and other social media platforms to obtain confidential and personal banking details such as One Time Password (OTP), details of SBI ATM-cum-debit card, SBI credit card, bank account credentials etc.
According to SBI, certain messages are being circulated/forwarded via WhatsApp and Social Media advising about One Time Password (OTP) in respect of a transaction (normally low value) not purported to have been originated by the miscreant. “Stay alert to stay safe! Fake offers on messages via WhatsApp and social media could lead you astray. Report any untoward incident by calling at 1-800-111109,” SBI said in a Tweet.
“We would like to reassure our customers that nobody can access your account without the successful validation of 2FA (Two Factor Authentication),” SBI has said in a statement. Further, State Bank of India has advised that the customers receiving such requests through WhatsApp or other social media applications seeking the ATM-cum-debit card, credit card details, bank account credentials, OTP of a particular transaction, should not share such confidential details at any cost with any individual.
Customers who have mistakenly shared any details or have witnessed any suspected fraudulent activity/transaction on their respective ATM-cum-debit card or credit card, or bank account are advised to immediately report the incident on the toll-free number 1800-1111-09, SBI said. “We advise our customers to beware of such posts and kindly check the validity of all such offers on official channels,” SBI stated.