New Delhi: Credit card, debit card, ATM cards and banking frauds are on the rise. In order to protect its customers from all such frauds, India’s largest public sector lender State Bank of India asked issued some guidelines. SBI warned the users to stay alert in order to avoid card skimming frauds.
In its mail to the customers, the lender warned cardholders of skimming frauds. Card skimming is the act of copying data of a credit, debit or ATM card illegally. While magstripe ATM-cum-debit cards are now replaced with EMV chip cards, it is still possible for card skimming frauds to happen.
Follow these guidelines to avoid card frauds
1. Do not hand over your SBI Card to anyone, including company representatives or friends.
2. Cover your keypad while entering your PIN at a public place or ATM.
3. Make sure that your card is used/swiped in your presence.
4. Remember to collect your card after each transaction to avoid theft.
5. Do not disclose your PIN to anyone even if they claim to be SBI representative.
6. Do not share your PIN, OTP, CVV and net banking user ID and password with anyone.
In case you notice any unauthorised transaction from your account or any fraud, here’s what you can do
1. Call 24×7 SBI call centre to inform the bank.
2. Write an email to firstname.lastname@example.org.
3. Send a SMS “Problem” to 9212500888.
5. Contact the bank through Twitter handle @SBICard_Connect
5. Visit the nearest bank branch or your home brach to report the transaction.
It may be noted that if a fraud occurs without any negligence on the part of either customer or SBI, the customer will not be liable to bear the loss if he/she reports the matter to the bank within 3 working days. A customer will be entitled to full compensation in the event of contributory fraud, negligence, deficiency on the part of SBI Card irrespective of whether or not the transaction was reported by the customer.
However, if a loss occurs due to negligence by a customer, such as where the customer has shared the payment credentials like credit card details, PIN, CVV, OTP or due to improper protection on customer devices like mobile, laptop, desktop leading to malware, Trojan or Phishing etc., the customer will be held liable and will not be entitled to any compensation.